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Consumer Law (Level 6)

Overview

Module description

In this module we introduce you to various types of complaints a consumer may make against suppliers of goods and services. We will consider the civil and criminal law remedies available to consumers. The module is designed to focus on the Consumer Rights Act 2015, the Consumer Credit Act 1974 (which has now been amended by the Consumer Credit Act 2006) and Regulations in relation to online transactions. We will also consider claims for misrepresentation and unfair terms.

Indicative syllabus

  • Consumer rights, interests, education, and enforcement
  • Unfair contract terms
  • Unfair commercial practices
  • Consumer sales
  • Consumer protection and specific sales techniques
  • Product safety
  • Financial consumer protection
  • Consumer protection in other specific sectors
  • Revision

Learning objectives

By the end of this module, you will be able to:

  • Critically analyse and evaluate the main principles, concepts and rules of consumer law.
  • Demonstrate detailed and systematic knowledge of key areas of consumer law, including unfair terms, unfair commercial practices, consumer sales, distance and off-premises selling, and the enforcement of consumer rights.
  • Critically evaluate the legal framework governing consumer law, including the relationships between its concepts, rules, underlying values and policy objectives.
  • Interpret, critically analyse and apply relevant legal rules and principles independently to complex or legally uncertain factual scenarios.
  • Identify and resolve complex consumer law problems, constructing well-reasoned legal arguments supported by relevant authority.
  • Critically evaluate the political, economic, commercial, social and cultural factors that influence the development, interpretation and operation of consumer law.